Matthew Gooden

Level 2 System Engineer

About Me

An analytical, friendly, hardworking professional, dedicated to evaluating, identifying, and resolving problems at all interactions. Has the ability to work independently, unsupervised and can learn on the job quickly. A reliable employee with strong time management and multitasking skills, and the ability to meet business goals. Looking for a role where I can add immediate value to the organization.


Ivanhoe, Victoria, Australia 3079

Work Experience

Level 2 System Engineerat Priority Networking
May, 2022 - Present
Responsible for working as part of the more senior technical team, tasked with onsite troubleshooting, ticket escalation, maintaining servers and networking infrastructure and provisioning new servers and infustructure.
Account Managerat Priority Networking
Jan, 2020 - May, 2022
Responsible for managing, maintaining and creating positive client relationships between key stakeholders and the business. Position includes the planning, scoping and designing IT solutions and strategic initiatives and projects for clients of small-medium businesses. Responsible for delivering growth within assigned key accounts and developing of new business opportunities through referral channels. Responsible for effective scheduling and delivery of project and BAU work to ensure team utilisation and customer satisfaction targets are met.
Level 1 Helpdesk Engineer at Priority Networking
Aug, 2018 - Jan, 2020
Responsible for working within a small team of Helpdesk technicians, resolving BAU tickets as they are generated; either with incoming emails, managing through the ticketing system or incoming phone calls.


ITIL 4 Foundations from Axelos
Year 12 VCE from Xavier College, Kew, Victoria
2005 - 2012
Certificate III in Multimedia from the Picture Imaging College, Kew, Victoria



Account Manager - Priority Networking

Matthew displays exemplary professionalism and is able to take on challenges. He learns quickly and is an asset to any team.


Level 3 System Engineer - Priority Networking

Matt is a great co-worker and problem solver. He is quick to extend his helping hand and makes a good team player.